Apple Inc. Chief Executive Officer Steve Jobs says the company knew that its iPhone 4 would lose signal when held a certain way and didn’t think it would be a big issue. He offered customers a case to fix the problem.
Jobs said Apple is “working our butts off” to figure out the problem, which he called “Antennagate.” Some rival phones have the same glitch as the iPhone 4, he said today at the company’s headquarters in Cupertino, California. The company scheduled the event after users complained about losing reception when they held their phones in the lower- left corner. Every iPhone 4 buyer will get a free rubberized case called a Bumper, and people who already bought the accessory will get a refund, Jobs said. Customers can return their iPhone 4 for a full refund within 30 days if they’re still unsatisfied. “We care about all of our users, and we won’t stop until every one of them is happy,” Jobs said. “This is blown so out of proportion, that this is incredible.”
Apple aims to burnish the image of the iPhone after Consumer Reports opted not to recommend the phone, blaming the antenna glitch. The iPhone accounts for about 40 percent of revenue, making it a bigger moneymaker than the Macintosh computer or iPod. An Apple engineer warned Jobs last year that the metal antenna surrounding the phone might interfere with calls, according to a person with knowledge of the matter.